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Privacy Policy

Denver VIP Transfers is a trade name of DENVER VIP LIMO LLC, a Colorado company. This policy explains what information we collect when you request a ride, call or text us, and what we do with it. Last updated October 27, 2026.

What we collect

  • Ride requests. Your name, phone number, email, pickup and drop-off places, date, time, number of passengers, luggage, vehicle choice and any notes you add, such as a flight number.
  • Phone calls. Calls to (720) 783-3816 may be answered by an automated voice assistant. We keep a text transcript of the call and a short summary of your request. The audio is processed by OpenAI to run the assistant; we do not keep an audio recording.
  • Text messages. The messages you send to our number and our replies.
  • Technical data. Our hosting provider logs your IP address, browser type and the pages you request, as every web server does.
  • Cookies. We use Google Analytics to see which pages people visit and where they come from, and Google Ads conversion measurement to tell whether an ad led to a ride request. Both set cookies. You can block or delete cookies in your browser settings.

How we use it

  • to quote, book and run your trip, and to contact you about it;
  • to send you an email confirming that we received your request;
  • to answer your calls and messages;
  • to keep business, tax and permit records;
  • to understand which pages and ads bring ride requests, so we can improve the site.

We do not sell or rent your personal information.

Who we share it with

Only the services that run our website and phone line, and only to do that work for us: Railway (website hosting), Resend (confirmation emails), Twilio (phone calls and text messages), OpenAI (the automated voice assistant), Telegram (delivering requests to our dispatch team) and Google (website analytics and advertising measurement). We also disclose information when the law requires it.

Text messages

We do not share your mobile phone number or your consent to receive text messages with third parties or affiliates for their marketing purposes. Text message opt-in data is used only to send you messages about your ride. Reply STOP to any message to stop receiving texts, or HELP for help. See our Terms for details.

How long we keep it

We keep ride requests, call transcripts and messages for as long as we need them to serve you and to meet our business, tax and permit record-keeping duties. We delete or anonymize them on request where the law allows.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Call or text (720) 783-3816. We may need to keep some records when the law requires it.

Children

Our website is not directed to children under 13, and we do not knowingly collect their information online.

Security

Our website uses HTTPS. No method of storing or sending data is perfectly secure.

Changes and contact

If this policy changes, we will update it on this page and change the date above. Questions: DENVER VIP LIMO LLC, Denver, CO — (720) 783-3816.