Legal

Cancellation Policy

Plans change. Here is exactly what a cancellation costs, counted from your scheduled pickup time. Last updated November 8, 2026.

When you cancel	What you pay
24 hours or more before pickup	Nothing
12 to 24 hours before pickup	50% of the fare
Less than 12 hours before pickup, or no-show	The full fare

If you have already paid, we refund the rest of the fare to the card you paid with.

How to cancel

Call or text (720) 783-3816. We count the hours from when your call or text reaches us, so let us know as soon as your plans change.

Flight delays

Arriving flight delayed: give us your flight number when you book. We track the flight and move your pickup to match it, at no charge. This is not a cancellation.

Departing flight delayed or cancelled: your ride to the airport follows the table above, counted from the pickup time we confirmed. The car and driver are held for you from that time, so tell us early if the airline changes your plans.

Everything else about booking a ride is in our Terms of Service.